Frequently Asked Questions

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1. I could not create a user account.

If you failed to create a user account, the registration page should show some error message.
Here are some tips to resolve the issue.
1) Make sure that your phone has Internet connection.
2) It is possible that the user name has already been registered by someone else. In that case, please choose a different user name.
3) Do not put space and special characters, i.e., forward slash (/) into user name and password. White-space and special characters like ‘/’ are not supported.
4) Check registration error messages for other errors. On iPhone or iPad, the error message is a pop up error. On Android, the error message should be shown as red error text with yellow background, right below password field.
5) If the error message says that you have an invalid email, usually it means either the email address has already been registered, or you have space or other special characters like ‘%’, ‘/’, ‘$’ in the email address.
If it still fails, please send the exact error message to support@medconnections.com.

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2. I forget my password. How do I change it?

If you forget your password, you can click the “Forgot password” link on the user sign in page to reset it. If you simply want to change your password, you can follow this link http://forums.medconnections.com/ucp.php?mode=sendpassword/ to reset it.
Once you specify your user name and email address following the link above, it will automatically send a “New password activation” email to your email address. Please check your junk email if you do not find it in your email Inbox. The email includes your new password, and a link to activate it. Please click the Url link to activate your new password. You can use the new password after that. Once you log in successfully, you can change the password on the profile page.

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3. Why does iPharmacy require user registration?

Some iPharmacy app features, i.e., medication forums, require user registration. Our goal is to build a medical user community so that doctors, patients, and other medical professionals can communicate and share medication knowledge and experience. The iPharmacy app only asks for a user id (which is different from your name), an email address, a profession, and a password. It does not ask other personal information, i.e., name, contact information, etc.

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1. Why does the iPharmacy app require Internet connection?

iPharmacy’s rich medical content surpasses the storage capacity of your smartphone and has to be transmitted from our central server via Internet on-demand.

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2. What is the discount card for?

The prescription card can be used by anyone who wants to save up to 75% on prescription. It is free, pre-activated and ready for use. Simply show the card to your pharmacist and check how much you can save.

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3. I cannot identify my pill.

Here are a few tips on using Pill Identifier.

1) Please start a search with fewer criteria criteria first, i.e., only specify imprint and shape, and do not specify color and score. If the returned result set is too big, i.e., 50 or more, you can specify more filter criteria to narrow it down.
2) If a drug has imprint on both sides, you just need to specify imprint from one side. If an imprint has a score (|) in the middle of its text, you can specify partial text to search.
3) Sometimes it is difficult to match a pill’s color with the standard color in Pill Identifier. In that case, it is better to not specify its color.

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4. I am unable to view any drugs. Please help.

1) Make sure your phone has Internet connection, i.e., not in airplane mode.
2) If you type Nexium in the search bar, does it return any result?
3) Does any other app feature work, i.e., Pill Identifier, Nearby Pharmacy, etc?
If none of those features works, it is likely that the package file you acquired from App Store or Android Market is corrupted. Please uninstall the app, download it again, and reinstall it.

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5. What is the Nearby Pharmacy feature for?

The Nearby Pharmacy feature can quickly identify pharmacies based on your current location. To use the feature, your phone needs to have GPS or can use wireless network to find your current location.
For each nearby pharmacy, the app provides its address, phone number, and can provide turn-by-turn direction if you have a navigation software, i.e., Google Navigation.

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6. What does the red IV mean in Controlled Substance search?

If a drug is a controlled substance, red label with IV means that its schedule is IV. Here is information about schedules of controlled substances.
Schedule I Controlled Substances
Substances in this schedule have a high potential for abuse, have no currently accepted medical use in treatment in the United States, and there is a lack of accepted safety for use of the drug or other substance under medical supervision.
Some examples of substances listed in schedule I are: heroin, lysergic acid diethylamide (LSD), marijuana (cannabis), peyote, methaqualone, and 3,4-methylenedioxymethamphetamine (“ecstasy”).
Schedule II Controlled Substances
Substances in this schedule have a high potential for abuse which may lead to severe psychological or physical dependence.
Examples of single entity schedule II narcotics include morphine and opium. Other schedule II narcotic substances and their common name brand products include: hydromorphone (Dilaudid®), methadone (Dolophine®), meperidine (Demerol®), oxycodone (OxyContin®), and fentanyl (Sublimaze® or Duragesic®).
Examples of schedule II stimulants include: amphetamine (Dexedrine®, Adderall®), methamphetamine (Desoxyn®), and methylphenidate (Ritalin®). Other schedule II substances include: cocaine, amobarbital, glutethimide, and pentobarbital.
Schedule III Controlled Substances
Substances in this schedule have a potential for abuse less than substances in schedules I or II and abuse may lead to moderate or low physical dependence or high psychological dependence.
Examples of schedule III narcotics include combination products containing less than 15 milligrams of hydrocodone per dosage unit (Vicodin®) and products containing not more than 90 milligrams of codeine per dosage unit (Tylenol with codeine®). Also included are buprenorphine products (Suboxone® and Subutex®) used to treat opioid addiction.
Examples of schedule III non-narcotics include benzphetamine (Didrex®), phendimetrazine, ketamine, and anabolic steroids such as oxandrolone (Oxandrin®).
Schedule IV Controlled Substances
Substances in this schedule have a low potential for abuse relative to substances in schedule III.
An example of a schedule IV narcotic is propoxyphene (Darvon® and Darvocet-N 100®).
Other schedule IV substances include: alprazolam (Xanax®), clonazepam (Klonopin®), clorazepate (Tranxene®), diazepam (Valium®), lorazepam (Ativan®), midazolam (Versed®), temazepam (Restoril®), and triazolam (Halcion®).
Schedule V Controlled Substances
Substances in this schedule have a low potential for abuse relative to substances listed in schedule IV and consist primarily of preparations containing limited quantities of certain narcotics. These are generally used for antitussive, antidiarrheal, and analgesic purposes.
Examples include cough preparations containing not more than 200 milligrams of codeine per 100 milliliters or per 100 grams (Robitussin AC® and Phenergan with Codeine®).

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1. Why does the app need permission for the hardware to take pictures?

iPharmacy has a drug bar code scanner feature. The app uses the camera built into the phone to take a picture of the barcode.

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2. What is the difference between the paid and free versions (other than cost) on Android?

The only difference is that the paid version does not have ads while the free version have ads.

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3. How do I use the Reminder feature?

Here are instructions to use the reminder feature.
1) On iPharmacy home page, click My Meds feature icon.
2) On My Medications page, add one or more drugs that you want to set up reminder for. If your medication is not in iPharmacy’s drug database, you can add it using Add Custom option.
3) To set up reminder, click on the clock icon on a drug. Specify a dosage and add a note. Specify a start date and an end date. Then specify when the medication should be taken daily.
4) Make sure Schedule button is clicked and its status is green.
5) Click Save button on the right upper corner to save the schedule.

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4. How do I add a review in Medication Forums?

1) If your medication is on the Most Rated or Most Reviewed medication list, you can click on the medication, go to its Drug Summary page and click on Post to post a review.
2) You can also search for a drug in Drug Search page, then go to its Drug Summary page to post a review.

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5. How do I use the barcode scanner?

If a drug bottle or package has a bar code, you can use the barcode scanner feature to identify a medication quickly. Simply place a barcode inside the viewfinder rectangle to scan it. Once a bar code is scanned successfully, the app will find the corresponding drug information in iPharmacy drug database. When a match is found, the drug’s detail information will be displayed.
Note: The barcode scanner feature may not work properly on some Samsung Galaxy and ASUS Transformer tablets. This is a known issue. It has been reported by others use the ZXing library.

 

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6. How can I turn on/off and configure notification?

On iPharmacy Home, swipe left to go to the 2nd page. Click Settings, configure or uncheck notification.